The Short Version
Most stock items can be returned within 30 days of delivery as long as they're unused and in their original packaging. Custom and made-to-order items can't be returned. If we made a mistake — a damaged, defective, or incorrect shipment — we'll make it right at no cost to you.
| Product | Returnable? | Window | Restocking Fee |
|---|---|---|---|
| Quick Ship metal corner guards | ✅ Yes — unused, in original packaging | 30 days | Up to 25% |
| Custom / made-to-order metal | ❌ No (contact us — reviewed case by case) | — | — |
| Vinyl & Lexan — standard 90° sizes and colors | ✅ Yes | 30 days | 25% |
| Vinyl & Lexan — 135°, bullnose, or custom-cut | ❌ No | — | — |
| Manufacturer-shipped brands (Acrovyn, InPro, Pawling, McCue, Cardinal Gates, Durable, Permalight, foam & rubber) | ✅ Yes | 30 days | Set by manufacturer — quoted on your RMA |
| Pawling orders under $400 | ❌ No | — | — |
| Highland Manor products | ❌ No — special order | — | — |
| Clearance / scratch-and-dent items | ❌ No — sold as-is | — | — |
| Damaged, defective, or wrong item shipped | ✅ Always | 30 days | No fee — we cover it |
Standard vinyl & Lexan specs (returnable): lengths of 4 ft, 7 ft 10 in, and 8 ft; widths from ¾ in to 3 in; standard colors (clear, white, gray, and other stocked colors).
Before You Order — Avoid a Return Altogether
Corner guards are hard to un-order once they're cut or fabricated, so we make it easy to get it right the first time:
- Not sure about color or material? Order a sample first. [CONFIRM: sample program details/link]
- Not sure about sizing? Call us at 800-516-4036 — we'll help you measure and pick the right wing size, length, and mounting method.
- Placing a custom order? Double-check dimensions, angles, and finishes before submitting. Custom items go into production quickly and can't be canceled once fabrication begins.
How to Start a Return
- Request an RMA. Fill out our RMA Request Form or call 800-516-4036. Have your order number handy.
- We'll respond within [CONFIRM: 1 business day?] with your RMA number, the return shipping address, and — for manufacturer-shipped brands — your exact restocking fee and estimated credit, so you can decide whether the return is worth it before you ship anything.
- Pack the items in their original packaging and write the RMA number clearly on the outside of every box. Never apply tape directly to the product itself — taped product is refused by our manufacturers. If you have more than one RMA, pack each one separately. Only items listed on the RMA can be credited; anything else in the box may be discarded without credit. Packages without an RMA number cannot be accepted or refunded.
- Ship it back promptly. Your RMA is valid for 30 days — the return must arrive back within 30 days of the RMA being issued. You choose the carrier and pay return shipping (except when the return is our fault — see below). We recommend a trackable service; we can't refund items lost in transit.
- Get your refund. For in-stock TheCornerGuardStore items, we'll issue your refund (minus any restocking fee) to your original payment method within [CONFIRM: 5 business days?] of receiving and inspecting the return. Manufacturer-shipped brands must also pass the manufacturer's own inspection, so those refunds can take up to 6–8 weeks.
Damaged, Defective, or Incorrect Shipments
If the problem is on our end, there's no restocking fee and you won't pay return shipping.
- Inspect your delivery when it arrives. If a box or crate shows visible damage, refuse the shipment and call us right away at 800-516-4036 — we'll send a replacement.
- Concealed damage or defects: if you find damage or a manufacturing defect after opening, contact us within 7 days of delivery with photos of the item and packaging. (Several of our manufacturers allow only a 10-day damage window, so please don't wait.)
- Wrong item shipped: contact us and we'll arrange the correct item and a prepaid label for the incorrect one.
What Can't Be Returned
- Installed products. Once an item has been mounted, adhered, or drilled, it can no longer be returned.
- Custom and made-to-order items — custom lengths, angles, colors, finishes, and custom-cut vinyl/Lexan. These are fabricated specifically for your order. If something's wrong with a custom item, contact us — we review these case by case.
- Specialty vinyl/Lexan angles — 135° and bullnose profiles.
- Adhesives, caulks, primers, and cleaners.
- Pawling orders under $400.
- Highland Manor products — special order only.
- Clearance and scratch-and-dent items — sold as-is.
- Items returned without an RMA number or outside the 30-day window.
Restocking Fees — Why and How Much
Returned items must be inspected, repackaged, and restocked (and for branded products, our manufacturers charge us their own return fees). Fees by category:
- Quick Ship metal: up to 25% [CONFIRM: can this be a flat 20% or 25%? A fixed number reads as fairer than "up to"]
- Standard vinyl & Lexan: 25%
- Manufacturer-shipped brands (Construction Specialties Acrovyn, InPro, Pawling, McCue, Cardinal Gates, Durable, Permalight, foam & rubber): set by the manufacturer — anywhere from 0% to 40% plus return freight, depending on the brand and how quickly the return starts. Your exact fee and estimated credit are quoted with your RMA before you ship.
A word about small branded orders: on a small manufacturer-shipped order, the restocking fee plus return freight can add up to most of the refund. We'll give you the estimated credit up front so you can decide whether the return is worth making.
Start early: a few manufacturers require returns to begin within 14 days of the invoice, and most charge higher fees the longer a return waits — the sooner you request your RMA, the more you get back.
No restocking fee ever applies to damaged, defective, or incorrectly shipped items.
Exchanges
Need a different size or color? The fastest route is to place a new order for the item you need and return the original for a refund — that way the replacement ships immediately. Call us and we'll walk you through it. [CONFIRM: any fee waiver on exchanges? Waiving/reducing the restocking fee on even exchanges is a common goodwill policy]
Cancellations
- Stock / Quick Ship orders: contact us as soon as possible — we can usually cancel any order that hasn't shipped. [CONFIRM: confirm this is accurate]
- Custom and made-to-order items: cannot be canceled once submitted to production. If you catch an error within [CONFIRM: X hours — even a 2–4 hour window helps] of ordering, call us immediately and we'll try to intercept it.
Frequently Asked Questions
How long does my refund take?
For in-stock TheCornerGuardStore items, refunds are issued to your original payment
method within [CONFIRM: 5 business days?] of our receiving and inspecting your
return. Manufacturer-shipped brands must also pass the manufacturer's inspection, so
those refunds can take up to 6–8 weeks. Your bank may take a few additional days
to post it.
Who pays return shipping?
For voluntary returns, the customer arranges and pays return shipping. If the return is
due to our error — damage, defect, or wrong item — we cover it.
Can I return an opened item?
Yes, as long as it's unused, uninstalled, and in its original packaging.
What if I'm past 30 days?
Contact us anyway at 800-516-4036 — we can't promise anything, but we'll see what
we can do.
My freight delivery looks damaged. Should I sign for it?
Note the damage on the delivery receipt or refuse the shipment, then call us
immediately. Signing "free and clear" for a visibly damaged crate makes a
freight claim much harder.
Contact Us
- Phone: 800-516-4036 [CONFIRM: business hours]
- RMA Request Form: thecornerguardstore.com/rma-request
- Email: [CONFIRM: add a returns email address]